The fine print
Policies, plainly
Because a provider drives to you, a late change costs a whole appointment. Here is how the spa handles it.
- 24 hoursNotice to cancel or reschedule
- $50Fee for a cancellation inside 24 hours
- 72 hoursTo raise a concern after a treatment
- 5–10 daysBusiness days for an approved refund
Services
Because of the personalized and medical nature of the treatments, all completed services are final and non-refundable. Results vary from person to person, and no guarantees are made regarding individual outcomes.
If you have concerns about a treatment, contact the spa within 72 hours of your appointment. When appropriate, the provider may offer a follow-up assessment or touch-up, at their discretion.
Deposits
A deposit may be required to reserve your appointment, and it is applied toward your scheduled service. Deposits are non-refundable if you cancel with less than 24 hours’ notice or fail to attend. With at least 24 hours’ notice, the deposit may be transferred to a future appointment.
Cancellations and no-shows
Please give at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice carry a $50 cancellation fee. NO exceptions.
No-shows may be charged up to the full deposit amount and may require prepayment for future appointments.
Retail products
Skincare products are non-refundable. For health and hygiene reasons there are no refunds or exchanges on skincare once purchased, so consult your provider before buying to choose the products that are right for you.
Injectables, IV therapy and medical supplies
For safety and regulatory reasons, injectables, IV therapy, prescription products and medical supplies cannot be returned or refunded once purchased or administered.
Gift cards and packages
Gift cards are non-refundable and cannot be redeemed for cash except where required by law. Treatment packages are non-refundable but may be transferred to another eligible service at management’s discretion. Package expiration dates, if applicable, are disclosed at the time of purchase.
Refund processing
Approved refunds are issued to the original method of payment within 5–10 business days after approval.
If the spa cancels
If Noctis Aurora must cancel your appointment due to provider availability, weather, equipment issues or other unforeseen circumstances, you may choose to reschedule at no additional charge or receive a full refund of any prepaid amount.
If you have questions about this policy, contact the spa before booking your appointment: (618) 402-7337 or noctisauroraspa@gmail.com.
Asked often
Policies, in questions
What is the cancellation policy?
Give at least 24 hours’ notice to cancel or reschedule. Cancellations with less than 24 hours’ notice carry a $50 cancellation fee, with no exceptions. A deposit is non-refundable inside 24 hours; with at least 24 hours’ notice it may be transferred to a future appointment.
What happens if I miss my appointment?
A no-show may be charged up to the full deposit, and you may be asked to prepay for future bookings. Because the provider has already traveled to your location, a missed visit costs the spa the whole appointment, which is why the policy is stricter than for a cancellation.
Are treatments refundable?
No, all completed services are final and non-refundable. Injectables, IV therapy, prescription products and medical supplies cannot be returned once purchased or administered, and skincare cannot be refunded or exchanged. With a concern, contact Noctis Aurora within 72 hours of the appointment.
What if Noctis Aurora cancels my appointment?
If the spa must cancel because of provider availability, weather, equipment issues or other unforeseen circumstances, you choose: reschedule at no additional charge, or receive a full refund of any prepaid amount.
How long does a refund take?
Approved refunds go back to the original method of payment within 5 to 10 business days after approval. Completed services, skincare products, injectables, IV therapy, prescription products and medical supplies are not refunded.
Are gift cards and packages refundable?
No. Gift cards are non-refundable and cannot be redeemed for cash except where required by law. Treatment packages are non-refundable but may be transferred to another eligible service at management’s discretion, and any expiration date is disclosed when you buy the package.